What to Expect
Pathstone has been listening closely to the voice of our clients and families and are committed to providing equitable access to services in a timely fashion. We have heard you and you have let us know that you want us to consider your voice and your choice in which services and supports best match your families needs and goals. As a result, Pathstone has implemented the Choice and Partnership Approach (CAPA) model to services. All aspects of the approach are family-centered. This means, Pathstone will follow YOUR lead to ensure you get what you need when you need it. We are increasing accessibility, supporting your choices, and reducing wait times!
CAPA is a model that combines collaborative approaches to practice to enhance effectiveness, and through continuous quality improvement manage wait lists.
CAPA brings together your service providers in an active partnership with you, our clients and families, so that services can then:
- Have clear working goals developed with the clients and families
- Match clients and families with the right people (therapists and programs that are best matched to the client/family's goals and objectives)
- At the right time without extended wait times for services
It is flexible to meet clients and families where they are with services that best meet their needs. It improves services by focusing on:
- Engagement
- Therapeutic alliance
- Client and Family choice
- Client and Family strengths, goals and care planning
- Improving access by ensuring timely appointments
- Ensuring clients and failies are seen in programming that matches their needs
Initiating Service for You/Your Child/Youth
If you are at a place where you or your child/youth may need mental health services, calling/connecting with Pathstone is your first step.
Here’s what to expect:
Connect with someone via phone
- You will be able to speak to a Pathstone therapist immediately.
- They will have a conversation with you about what your concerns are and what you might be noticing. They will also discuss with you what your hopes/goals are by accessing services.
- They will confirm with you that the youth receiving services is aware and ready to voluntarily engage in therapy.
- Once the necessary information is gathered, a plan of action will be determined to meet your unique needs which may include scheduling a Choice Appointment - see below for more information about your Choice Appointment
Completing the Initial Assessment Online
- Once your online submission is received one of our Intake Team will connect with you
- They will confirm with you that the youth receiving services is aware and ready to voluntarily engage in therapy.
- Once the necessary information is gathered, a plan of action will be determined to meet your unique needs which may include scheduling a Choice Appointment - see below for more information about your Choice Appointment
What to Expect at a Choice Appointment:
In this appointment the client and family experience is central and your voice and choice will be integral to planning your future services. We will clarify with you your hopes for change and explore what services best match these. We will formulate together what the best next steps for you and your family are and which services will best support you to achieve your treatment goals and objectives and best match and align with your situations. We will develop with you things that you can try at home to move forward and together decide on best next steps. Should you and your Choice therapist agree that further services would best suit your needs you will be contacted within two weeks to set your next appointment.
If you are placed in Individual Partnership Counselling and Therapy, here's what to expect:
Goals and Principles
- Collaboration with families to provide services and build on relational strength
- Deliver services in an inclusive, effective, and culturally respectful manner
- Continual and mutual respect diversity of race, culture, ethnicity, gender, age, abilities, gender identify, religion, and sexual orientation
- Interventions are offered based on research and evidence proven to be effective
- In the event that more intensive services are needed, an internal referral will be made.
If you are attending any groups/clinics, here is what to expect:
Groups/clinics provide evidence-based psychoeducation and strategies targeted at the specific theme of the clinic. They provide a safe space and can support you in feeling less alone in your journey. They give an opportunity to learn from others with similar struggles and promote social skills. The ultimate goal is to grow skills, develop strategies, enhance competence, increase knowledge, and foster resilience.