The only programs where there are fees are Summer Camp, and Supervised Parenting Time.

You may self-refer for treatment at Pathstone Mental Health by calling us directly at 905-688-6850 ext. 8 or visiting our Access and Intake Page

You may also attend one of our Walk-In Clinics or call our Crisis Services at 1-800-263-4944

Once you have completed your initial screening with our Intake Team, you will be scheduled for a Choice Appointment, no more than six weeks from the date of your call to us. In this appointment the client and family experience is central and your voice and choice will be integral to planning your future services. We will clarify with you your hopes for change and explore what services best match these. We will formulate together what the best next steps for you and your family are and which services will best support you to achieve your treatment goals and objectives and best match and align with your situations. We will develop with you things that you an try at home to move forward and together decide on best next steps. Should you and your Choice therapist agree that further services would best suit your needs you will be contacted within two weeks to set your next appointment.

Pathstone has implemented the Choice and Partnership (CAPA) model of care for services. The goals of CAPA are to improve service effectiveness and efficiency and through a continuous quality improvement manage demand, reduce wait times and avoid unneccessary processes. Wait times do vary program to program, but the goal of Pathstone is to provide our counselling and therapy service within 6 weeks of initiation. Some of specialty programs may have varying wait lists. Regardless of wait list status, you can always access our Walk In Clinics or Support Line

1. Visit ANY of our Walk-In Clinics
2. Call our Crisis & Support Line, open 24/7 at 1-800-263-4944 .

No. These services are available to support our children and youth up to the age of 18 regardless of whether you are a registered client of Pathstone Mental Health.

Consult with the counsellor/therapist or manager of the program. They can support you. Should you believe that new information should be considered the treatment reevaulation form should be completed.

Complete the Reevaluation form

We know that family support increases the potential of positive outcomes for you/your child/youth. You should be prepared to attend all sessions where required, and “practice” the skills/strategies at home learned through treatment. You should also commit to providing the most up-to-date and relevant information. We know that sometimes sharing can be scary and we will work to build relationships with you so that you can trust us and feel comfortable in sharing any details that may be significant to supporting you/your child/youth through treatment.

We know life happens and sometimes it is not possible to attend an appointment. We ask that if you need to cancel an appointment you provide us with at least 24-hour notice.

Please fill out and submit a complaint & resolution form and we will reach out to you regarding any concerns/questions you might have.

Pathstone Mental Health provides a wide range of mental health services in outpatient, community and live-in settings. Referral to a particular program is based on your intake assessment and your goals for treatment. For a full listing of our programs and services please click here.

Our volunteers are a vital part of our Pathstone team. We are grateful for their passion, skill, talent and time they share with us and families to help improve the quality of life for children, youth and families dealing with mental health issues.

To become a volunteer with Pathstone Mental health visit our Volunteer page. Volunteers lend the kind of support that cannot be measured. They are Pathstone Ambassadors in our community and we are thankful for all that they contribute.

To make a donation to Pathstone Foundation, please visit our foundation website at: www.pathstonefoundation.ca.

Branscome Mental Health Centre
1338 Fourth Ave., The Branscombe Centre
St. Catharines, ON, L2S 0G1
Tel: 905-688-6850

Pathstone Mental Health Rotary House
6432 Thorold Stone Road, Rotary House
Niagara Falls, ON, L2J 1B3
Tel: 905.371.0273 Fax: 905.371.9471

Mountainview Centre for Innovative Learning
1604 Merrittville Highway RR#2
Welland, ON L3B 5N5
Tel: 905-384-9551
Fax: 905-384-9144

River House Site
102 River Road
Welland, ON L3B 2R9

Pathstone Mental Health provides a wide range of mental health services in outpatient, community and live-in settings. Referral to a particular program is based on your intake assessment and your goals for treatment. For a full listing of our programs and services please click here.

There is a fee for parking at Pathstone Mental Health’s Fourth Avenue, Branscombe location. There is no parking on the street(s) surrounding this building. The fee for parking is $3 for the first hour, up to a maximum of $6 at the Branscombe Centre site.

If you are unable to pay for parking and it is a barrier to you/your child receiving services please speak with your counsellor/therapist so they can support you with next steps.