Frequently Asked Questions

Pathstone provides a wide range of clinical services in community, school, home and residential settings. Our clinical services are organized into three different clusters: Brief, Moderate and Intensive services. Referral to each cluster is based on the complexity of your child’s mental health issue.

Call Contact Niagara at 905-684-3407 or 1-800-933-3617 to complete an initial intake interview over the phone. From there the referral is forwarded to Pathstone’s office. Our Assessment Team will then contact you for an appointment.

You may also attend one of our Walk In Clinics or call our Crisis Services at 1-800-263-4944

Due to the high demand for service at Pathstone, there are waiting lists for some programs. The length of wait varies by program and can, at times, be a few weeks to a few months. While you are waiting for service if there is a crisis or emergency call Crisis Services at 1-800-263-4944 or visit our Walk In Clinic.

If your child or youth’s situation becomes worse while you are waiting for an appointment you should share this information with Contact Niagara or Pathstone Mental Health. Changes in your child’s situation may alter how long you have to wait for service.

Once you have completed your intake with Contact Niagara, or attending one of our Walk In Clinics and are being referred for further services, making your first appointment will depend on the program your child/youth will be receiving services from. You will either receive a call, an email, or a letter in the mail that outlines your next steps.

On average, you can expect to hear from us within 2-4 weeks of your being referred for ongoing services either through Contact Niagara or our Walk In Clinics.

1. Visit ANY of our Walk-In Clinics
2. Call our Crisis & Support Line, open 24/7 at 1-800-263-4944 .
3. View our fee based workshops here

No.  These services are available to support our children and youth up to the age of 18 regardless of whether you are a registered client of Pathstone Mental Health.

No.  Your child/youth is placed in a program where no fees by you are required.  Pathstone Mental Health does offer some services and workshops for a fee.

Your program selection is based on the information provided at Contact Niagara.  It is encouraged that you attend at least the first session.  If after your first session you still believe the program is not a right fit for you/your family, you should discuss this with the clinician of the program.  They will support you in next steps and discussing alternatives.

We know that family support increases the potential of positive outcomes for your child/youth.  You should be prepared to attend all sessions where required, and “practice” the skills/strategies at home learned through treatment.  You should also commit to providing the most up to date and relevant information.  We know that sometimes sharing can be scary and we will work to build relationships with you so that you can trust us and feel comfortable in sharing any details that may be significant to supporting your child/youth through treatment.

We know life happens and sometimes it is not possible to attend all appointments.  We ask that if you need to cancel an appointment you provide us 24-hour notice.

There is a fee for parking at Pathstone Mental Health’s Fourth Avenue, Branscombe location.  There is no parking on the street(s) surrounding this building. The fee for parking is $3 for the first hour, up to a maximum of $6 at the Branscombe Centre site.

If you are unable to pay for parking and it is a barrier to you/your child receiving services please speak with your therapist/clinician so they can support you with next steps.

Our volunteers are a vital part of our Pathstone team. We are grateful for their passion, skill, talent and time they share with us and families to help improve the quality of life for children, youth and families dealing with mental health issues.

To become a volunteer with Pathstone Mental health visit our Volunteer page.

Volunteers lend the kind of support that cannot be measured. They are Pathstone Ambassadors in our community and we are thankful for all that they contribute.

To make a donation to Pathstone Mental Health Foundation, please visit our foundation website at: www.pathstonefoundation.ca.