Families in Conflict

Families in Conflict photo

Supervised Visitation & Exchange Niagara (SVEN)

When families separate or divorce, there are times when visits between parents and children, or the exchange of children between parents must be supervised.

Through SVEN (Supervised Visitation & Exchange Niagara), Pathstone provides a safe, neutral, and comfortable environment for either an exchange of children between parents, or supervised visits with non-custodial parents to take place.

Please note that a Court Order or signed Voluntary Agreement must be in place to utilize this service, and both parents must contact Pathstone directly to begin the referral process.

Step 1 – Application Form

Click here to fill out the SVEN (Supervised Visitation & Exchange Niagara) Registration Form.

Supervised Exchanges

When family members are unable to communicate or come in contact with one another, Pathstone provides a neutral, supervised location for children to be transferred from one parent to another.

Parents do not come in contact with one another when the child is picked up or returned.
Staff communicate child related information between parents such as medication, health or behavioural concerns.

Supervised Visits

In a group setting, Pathstone provides a safe, neutral location for non-custodial parents to spend time with their children while custody and visitation issues are being resolved.

Visits are fully supervised by trained staff/ volunteers to ensure children are safe and everyone is comfortable.
Staff encourage positive parent / child interaction and will intervene only if required.

The Intake Process

Once both parties have completed and submitted the application form (Step 1) and a copy of the Court Order/agreement has been received, Pathstone staff will contact you to arrange the intake interviews. Both parties will have separate scheduled meetings with the Service Manager so necessary information can be gathered, program expectations can be explained and to address any concerns that you may have. Upon completion of the intake interviews and the child orientation, a decision will be made about your participation.


Exchanges and Visitations are offered as follows:

In Welland

Fridays* 4:30 PM – 6:30 PM (*Exchanges Only)
Tuesdays 4:30 PM – 7:30 PM
Saturdays 9:00 AM – 12:00 noon
1:00 PM – 4:00 PM
Sundays 1:00 — 3:30 PM
4:30 PM – 7:00 PM

In St. Catharines

Fridays 6:00 PM – 8:30 PM
Saturdays 9:00 AM – 12:00 PM
1:00 PM – 4:00 PM
5:00 PM – 7:30 PM
Sundays 10:00 AM – 1:00 PM

In Niagara Falls

Sundays 1:00 PM – 3:00 PM
4:00 PM – 6:00 PM

Fee: SVEN Fee Structure

Cancellation: If you have to cancel a scheduled visit or exchange, please call the SVEN staff at the phone number provided at your intake. Please do not email as SVEN staff do not have access to the internet at the site.

Please note: There is a 2 – 3 hour maximum for supervised visits at the discretion of the SVEN Service Manager. Pathstone has the right to revoke participation by clients who regularly cancel or miss visits.

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