Pathstone is strongly committed to its Family Centred philosophy and values. If at any time you are unsatisfied with services or have concerns about how you have been treated please feel free to speak with your Pathstone Staff or their manager. If you are unsatisfied with the response, the formal complaint process which was explained to you at your initial meeting for each service you received, should be followed. To initiate the process please click here.
Your issue will be reviewed by the program manager and a written response provided to you within (7) business days. Ideally the response will be provided in person. If following the discussion with the manager, you feel the issue is unresolved, a meeting will be scheduled with you and with the Director of Strategic Initiatives, Standards, and Practices within (5) business days. Should the issue still be unresolved a meeting between you and the Agency’s CEO will be scheduled within (5) business days. At the conclusion of this meeting, if there is still no further satisfaction, the matter will be taken to our Board of Directors in order to rectify the concern.